Order Processing:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- In the event of a high volume of orders, processing times may be delayed slightly. Please allow additional days for processing. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times depend on your location and the shipping option selected:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Please note that delivery times are estimates and not guaranteed.
3. International Shipping:
- We offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination.
- The recipient is responsible for any customs duties, taxes, and other fees that may apply upon delivery.
- Please be aware that customs processing may delay delivery beyond the estimated times.
4. Shipping Confirmation and Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier’s website and entering your tracking number.
5. Shipping Restrictions:
- We currently do not ship to P.O. boxes, APO/FPO addresses, or certain international destinations. If your shipping address falls within these categories, we recommend using a different address.
6. Damages and Issues:
- If you receive a damaged or defective item, please contact us immediately at [Contact Information] with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.
- Please retain all packaging materials and damaged goods until the issue is resolved.
7. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly for assistance.
- In some cases, we may be able to assist in filing a claim with the carrier. Please contact us for further guidance.
8. Returns:
- For information on returns and exchanges, please refer to our contact
9. Contact Information:
- If you have any questions or concerns about your order, please contact our customer service team at contact